Cancellation and Refund Policy

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The terms mentioned here shall constitute https://www.oltsa.com/ ’s (“Company”) cancellation and refund policy in relation to the Solutions rendered on the Website (“Cancellation and Refund Policy”). Capitalized terms not defined herein shall have the meaning ascribed to them in the Terms of Use.

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Cancellation and Refunds by the Company

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Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason, without any claims or liability to pay finance charges or interest on the amount. Some situations that may result in your order being canceled include but are not limited to inaccuracies or errors in Solutions or pricing information, technical or technological problems or problems identified in relation to credit / debit fraud. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled by the Company after your credit / debit card has been charged, the said amount will be refunded to that credit / debit card account.

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Cancellation by you

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You agree and acknowledge that unless stated otherwise you are not entitled to cancel any orders made by you on this Website. In the event you subscribe to any Solutions, the same may be cancelled by you 5 Business Days prior to the provision of the Solutions, in such a case you will be refunded in the entire amount after deducting any bank charges that may have been applicable. Further during a period between 7 Business Days from when the Solutions are to be provided, if there is a cancellation request received, we may at our discretion refund 50% of the amount, after deducting any bank charges that may have been applicable, to you. A period of 3 - 4 days before the Solutions to be provided no request for cancellation will be entertained by the Company.

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The Above policy is applicable on SELECT services only, please write to us to know what services fall under SELECT Section.

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For all other services, Cancellation should be done 1 month prior and there is no refund policy for the same.